Digital governance Ideas and lessons from India

As part of its program to facilitate exposure visits to India for governments across the globe, MSC has documented India’s journey towards financial inclusion and digital governance.

Efforts against digital governance or e-governance started way back in 2000’s in India. Digital governance or e-Governance is the use of information and communication technology by the government to provide the quality information and services to country’s ecosystem in an efficient, cost-effective, and convenient manner bringing transparency and accountability in government functioning. Digital governance includes services and processes in any interaction between Government-to-government (G2G), Government-to-person (G2P), and Government-to-business (G2B). The digital infrastructure created over more than a decade helped the government support the citizens by transferring USD 7 billion benefitting more than 200 million households in the country during COVID 19 crisis.

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Sneha Sampath