This report provides an overview of the impact of COVID-19 on low- and moderate-income (LMIs) populations, and micro, small, and medium enterprises (MSMEs), and cash-in and cash-out (CICO) agents, their coping strategies, and recommendations for policymakers and financial service providers to support them. The report was developed from MSC’s research in several countries (Kenya, Uganda, Bangladesh, India, Indonesia, and the Philippines).

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