The National Social Assistance Programme (NSAP) is a Centrally Sponsored Scheme (CSS) of the Government of India. Started in August, 1995, NSAP provides pension payments to more than 33 million elderly people, widows, and persons with disabilities from households below the poverty line. The GoI initiated the digitization of pension payments to plug leakages and streamline payments in 2014 under the National e-Governance Initiative 2006. This blog identifies last-mile challenges associated with the delivery of pension payments due to digitization.

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