Are pensions reaching the “last mile?” Insights into the digitization of payments —Part I

In this blog, we provide the background and rationale for the inception of National Social Assistance Programme (NSAP), details of the various sub-schemes, digitization of pension payments, and the challenges associated with last-mile delivery. It details on the different last mile delivery challenges associated with the pension payments owing to digitization of payments

The National Social Assistance Programme (NSAP) is a Centrally Sponsored Scheme (CSS) of the Government of India. Started in August, 1995, NSAP provides pension payments to more than 33 million elderly people, widows, and persons with disabilities from households below the poverty line. The GoI initiated the digitization of pension payments to plug leakages and streamline payments in 2014 under the National e-Governance Initiative 2006. This blog identifies last-mile challenges associated with the delivery of pension payments due to digitization.

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