Gerhard Coetzee leads Customer and Provider Solutions at CGAP (working on customer-centric business models, financial innovations for smallholder households and digital finance solutions).
Understanding the Re-birth of Equity Building Society in Kenya
This study report starts with Equity Bank’s market and how that translates into a product range and delivery system.
Innovative approaches to delivering microfinance services: Credit indemnity in South Africa
This study documents the process, its success and hurdles of Credit Indemnity in South Africa, through the eyes of its management, staff, clients and other stakeholders in the financial industry.
Taking banking services to the people: Equity’s Mobile Banking Unit
This paper explains the structure of each of the mobile banking units in Kenya and their further evolution.
Innovative approaches to delivering microfinance services: The case of Capitec Bank
This paper briefly captures the origin, history and the structure of Capitec Bank. It is a story of institutional growth, formalisation, and the development of products.
Use and Impact of Savings Services among Low Income People in South Africa
This paper discusses how low-income people in South Africa (SA) save, how they use different savings services/systems and the impact of these savings facilities on their household budgets/lives.
Use and Impact of Savings Services Among Poor People in Zambia
This study shows the importance of savings for smoothing out peaks and troughs in income and expenditure in Zambia
Drop-outs Among Selected Zambian Microfinance Institutions: Causes And Potential Impact On Product Design
The note examines why the MFIs in Zambia suffer such remarkably high levels of drop-out amongst their clients.