Michelle Kaffenberger

Posts by Michelle Kaffenberger

Responsible digital finance: Seven customer risks that need attention now

This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the Financial Inclusion Insights (FII) studies and the Agent Network Accelerator (ANA) studies conducted by InterMedia and The Helix Institute. It also draws on findings from four consumer protection-focused country case studies (Bangladesh, Colombia, Philippines, and Uganda