Pallavi Jalan is a manager in the Payments sector under MSC’s Inclusive Financial Ecosystem capability. She is a development professional with deep expertise in advancing digital financial inclusion and payment systems. Pallavi has led several initiatives to enhance the adoption of digital payment solutions among underserved communities, conducting ecosystem assessments and developing strategies that improve accessibility, trust, and user experience. Her work spans product innovation, behavioural research, and policy advisory, contributing to the design of more inclusive and sustainable financial ecosystems. Before joining MSC, Pallavi worked with HCL Foundation and Nasscom Foundation, where she led programs focused on women’s entrepreneurship, digital empowerment, and livelihood development.