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Category: Publication

Priyank Mishra

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted...
Aug 22, 2012

Swati Mehta

Customer Support for E/M-Banking Users

E/M-banking systems depend on above all on clients' trust. This Note examines various dimensions around...
Aug 21, 2012

Anjaneyulu Ballem, Ghiyazuddin Mohammad and Venkat Attaluri

Why Do People Not Join or Drop Out of SHGs?

MicroSave conducted this study to assess the reasons for women not joining or dropping out...
Aug 6, 2012

Sunil Bhat and Veena Yamini

Poverty Measurement: Challenges and Benefits

This Note highlights the practical challenges in the use of poverty measurement tools, as well...
Jul 27, 2012

Veena Yamini and Sunil Bhat

Responsible Finance: Concepts and Challenges

This Note highlights the relationship between responsible finance, social performance management and client protection and...
Jul 20, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012
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