This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs. The study further provides recommendations to support policy development and aid the recovery of CICO agents in Indonesia.
Are pensions reaching the “last mile?” Insights into the digitization of payments —Part I
In this blog, we provide the background and rationale for the inception of National Social Assistance Programme (NSAP), details of the various sub-schemes, digitization of pension payments, and the challenges associated with last-mile delivery. It details on the different last mile delivery challenges associated with the pension payments owing to digitization of payments
Impact of the COVID-19 pandemic on micro, small, and medium enterprises (MSMEs): Senegal country report
Still reeling from the effects of the pandemic, MSMEs in Senegal need targeted support. This study highlights the impact of COVID-19 on MSMEs and their coping strategies. It further provides recommendations for policymakers and financial service providers to support them.
Impact of the COVID-19 pandemic on Program Keluarga Harapan (PKH)
The Government of Indonesia (GoI) expanded its social protection programs, including Program Keluarga Harapan (PKH)—its conditional cash transfer program, to support the most vulnerable sections of society during the pandemic. Our report explores the impact of COVID-19 on the beneficiaries and operational implementation of PKH during the pandemic.
Impact of the COVID-19 pandemic on CICO agents: Senegal country report
This study provides a detailed country-level view of the impact of COVID-19 on CICO agents in Senegal and the strategies they adopted to cope with the pandemic. It further provides recommendations for policymakers and financial service providers to support them.