A toolbox for business correspondent agents for better customer engagement
MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to help agents build awareness, and enhance uptake of government-backed insurance products by low-and moderate-income (LMI) people in India.
Role of technology in scaling up the BC Sakhi network in Uttar Pradesh: A lesson for other states
The case study charts how Uttar Pradesh State Rural Livelihoods Mission (UPSRLM) used technology to strengthen the BC Sakhi network in the state. It used technology to select, train, and operationalize BC Sakhis rapidly at the Gram Panchayat level to improve the status of financial inclusion among rural adults.
Choice of Channel: Understanding how LMI women select a channel to conduct financial transactions
Individuals choose a channel for financial transactions based on several factors beyond just the economic cost involved. The DEBIT framework is a tool that identifies these factors and helps compute comparative scores for each channel. Comparing DEBIT scores helps us understand which channel someone chooses and why.
MSC, alongside several partners has collated inspiring stories of grassroots leaders. These stories are testament to their grit and resilience and reveal a glimpse of women’s hardships at the last mile.
MSC collaborated with the Reserve Bank Innovation Hub (RBIH) to publish a whitepaper on “Gender and Finance in India” for its Swanari program. The paper discusses the current landscape of gender and finance in India. It highlights the critical gender gaps in women’s access to and usage of financial services. The whitepaper also shares some good practices and core enablers for closing the gender gap in financial inclusion.