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Theme: Digital financial services

Jenny Hoffmann

Issues in Mobile Banking 2: Regulatory and Technical Issues

This note sheds some lights on the issues related to regulation requirements or in some...
May 8, 2006

Graham Wright, David Cracknell, Nick Hughes and Brian Richardson

Mobile Phone-Based E-Banking: The Customer Value Proposition 

The note highlights the reasons as to why should low income segment prefer technology—if it...
Mar 3, 2006

Peter Mukwana

Feedback loop analysis: Key lessons in the financial service delivery

This paper shares key issues on feedback loop analysis drawn from MicroSave’s experience under its...
Mar 1, 2006

Dorota Szubert, Gagik Vardanyan, Margarita Lalayan and Vardanyan

Entering New Markets with New Products – Costs and Benefits...

The case presents a successful implementation of product and market diversification. The case draws from...
Jul 1, 2005

Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick

Process mapping in practice

It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank...
Mar 1, 2005

David Cracknell

Serving depositors: Optimising branch-based banking

A key challenge for financial institutions serving the low-income market is how to optimise branch...
Feb 1, 2005
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