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Theme: Digital Financial Services
“Train me like this”: Lessons from the pilot on IIBF BC/BF certification
Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.
Jan 21, 2022
Could 2022 be the watershed moment for the CICO networks in Indonesia?
This blog looks at key changes and implications of the new draft amendments to the branchless banking regulations released by OJK in 2021.
Jan 20, 2022
Impact of COVID-19 on FinTechs: India
Our report delves deep into the innovative strategies that FinTechs used to overcome the pandemic, measures taken by the government and regulators to enable ecosystem players, and support lent from investors and accelerators. We also highlight the change in behavior and adoption of digitized products by Indian customers at large.
Jan 11, 2022
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
Dec 14, 2021
The digital journey of Shakti Foundation for Disadvantaged Women (SME loans): A lesson for progressive MFIs in Bangladesh
The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to grow its SME portfolio and enhance cost and time efficiency. Through the use of technology, it offered customer-friendly services and helped staff members manage their loan portfolios better while managing associated risks.
Dec 8, 2021
The journey of mobile financial services at BURO Bangladesh: A lesson for the microfinance sector in Bangladesh
The case study encapsulates the digital transformation journey of BURO Bangladesh as it tried to offer mobile financial services to its clients. The road was not easy, but the efforts have finally started to yield results to both the MFI and its customers.
Dec 7, 2021
Anant Tiwari, Ravi Kant, Shantam Mondal, Aneesh Gulati and Bijoy Bhowmick