Signature Projects

In India, MSC launched the ‘Financial Inclusion Lab’, which would provide advisory, support, prototyping capital, and customized services to early-stage fintech start-ups that focus on the low- and middle-income (LMI) segments. At the time of writing, the Financial Inclusion Lab was scheduled to incubate six cohorts covering about 60 fintech over a period of four years.
Under the Innovate, Implement, Impact (i3) Program, MSC works to optimize the design and delivery of products and services to meet the needs of low- and middle-income (LMI) clients. The i3 Program will make a direct difference to at least 400,000 under-served LMI clients over three years in Bangladesh and Vietnam.
MSC worked for IFC in Bangladesh to enhance financial inclusion among women through mobile financial services. We conducted an extensive research to understand the needs, requirements, and preferences of female MFS users in the country and designed two women-centric MFS products.
MSC experts conducted primary research in five states in India to develop recommendations on improving the UI of M-Pesa’s USSD platform and suggestions for improvement in platform communications. The intervention had a positive impact on Vodafone India’s customer base of 3 million users at the time.
GSMA wished to study the space of mobile money distribution networks and contracted MSC to conduct a market assessment of mobile money providers. MSC’s research exercise assessed and documented the leading new agent distribution networks. The resulting report is now one of the more popular downloads on GSMA’s website.
In Kenya, the demand for digital credit is strong as a substitute for both informal and formal financial services is strong. Digital credit can harness significant financial inclusion for the demand side and commercial benefits for the supply side. There is room to enhance customer experience and protect well-being. Additionally, current ambiguities in regulation and […]

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