Building agent trust among customers
The CEO of Strategic Impact Advisors, Shelley Spencer, has a candid chat with MSC’s Group Managing Director Graham Wright on the current challenges rural CICO agents grapple with while building customer trust. They discuss the three stages of a typical agent business (start-up, operations, and revenue) in Asia and Africa and the specific support rural CICO agents need across each stage.
May 5, 2022
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