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Tag: cash-in cash-out (CICO) agent

Building agent trust among customers

The CEO of Strategic Impact Advisors, Shelley Spencer, has a candid chat with MSC’s Group Managing Director Graham Wright on the current challenges rural CICO agents grapple with while building customer trust. They discuss the three stages of a typical agent business (start-up, operations, and revenue) in Asia and Africa and the specific support rural CICO agents need across each stage.

May 5, 2022

MSC

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May 5, 2022

MSC

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Predominant Cash-in Cash-out (CICO) models in India

This deck highlights the predominant cash-in and cash-out (CICO) agent models in India across an agent’s lifecycle. It uses MSC’s extensive experience in the agent space from across the globe, and synthesizes it for industry players.

Apr 27, 2022

Disha Bhavnani and Surbhi Sood

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Apr 27, 2022

Disha Bhavnani and Surbhi Sood

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“Train me like this”: Lessons from the pilot on IIBF BC/BF certification

Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.

Jan 21, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

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Jan 21, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

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