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Tag: CPP
Developing a Tool to Assess Client Protection
This Note highlights the steps required to implement the ServQual tool, the rigorous process taken to develop and test the tool and the potential of the tool to assist financial service providers.
Jul 10, 2012
Clients Speak on Client Protection- Findings from ASKI- the Philippines
Research team from MSC and ASKI conducted 24 FGDs with both urban and rural microfinance clients in the Philippines to measure the importance and relevance of client protection principles.
Jun 4, 2012