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Tag: Customer protection

Redefining Retail Banking – Agency and Beyond

Under the right circumstances, agency banking can reduce costs; it can assist a financial institution to on-board new customers.

Jun 28, 2017

David Cracknell

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Jun 28, 2017

David Cracknell

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Demand and Supply Side Challenges and Potential Opportunities for Agency Banking in Uganda

The blog focuses on demand and supply side challenges and potential opportunities for agency banking in Uganda

May 8, 2017

Samson Odele and Suzanne Okao

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May 8, 2017

Samson Odele and Suzanne Okao

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Where credit is due – Customer experience of digital credit in Kenya

The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.

Mar 22, 2017

Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa

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Mar 22, 2017

Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa

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Mitigation of Consumer Risks in Digital Financial Services -Perspective from Indonesia & Beyond

Ghiyazuddin Mohammad – Manager, Digital Financial Services and Country Programme Development for Indonesia – presented at the International Telecommunication Union (ITU) workshop on “Digital Financial Services and Financial Inclusion” in Geneva, Switzerland on 14-15 December 2015.

Jan 16, 2017

Ghiyazuddin Mohammad

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Jan 16, 2017

Ghiyazuddin Mohammad

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Top Blogs from 2016

The blog presents MicroSave’s top picks for 2016. Read your favourite blog here.

Jan 5, 2017

MSC

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Jan 5, 2017

MSC

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Re-Imagining the Last Mile – Agent Networks

This Policy Note explores some ideas and thoughts which can help the policy makers and regulators to achieve their vision of complete financial inclusion.

Aug 24, 2016

Denny George, Sunil Bhat and Anil Gupta

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Aug 24, 2016

Denny George, Sunil Bhat and Anil Gupta

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