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Tag: Customer protection
Redefining Retail Banking – Agency and Beyond
Under the right circumstances, agency banking can reduce costs; it can assist a financial institution to on-board new customers.
Jun 28, 2017
Demand and Supply Side Challenges and Potential Opportunities for Agency Banking in Uganda
The blog focuses on demand and supply side challenges and potential opportunities for agency banking in Uganda
May 8, 2017
Where credit is due – Customer experience of digital credit in Kenya
The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.
Mar 22, 2017
Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa
Mar 22, 2017
Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa
Mitigation of Consumer Risks in Digital Financial Services -Perspective from Indonesia & Beyond
Ghiyazuddin Mohammad – Manager, Digital Financial Services and Country Programme Development for Indonesia – presented at the International Telecommunication Union (ITU) workshop on “Digital Financial Services and Financial Inclusion” in Geneva, Switzerland on 14-15 December 2015.
Jan 16, 2017
Top Blogs from 2016
The blog presents MicroSave’s top picks for 2016. Read your favourite blog here.
Jan 5, 2017
Re-Imagining the Last Mile – Agent Networks
This Policy Note explores some ideas and thoughts which can help the policy makers and regulators to achieve their vision of complete financial inclusion.
Aug 24, 2016