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Tag: Customer protection

Soumya Harsh Pandey and Graham Wright

Real and Perceived Risk in Indian Digital Financial Services

The blog discusses the real and perceived risks in the Indian digital financial services and...
Feb 26, 2016

Soumya Harsh Pandey and Graham Wright

Time for Action! Customer Service, Protection and Trust in Indian...

It is time that Indian mobile money providers focus on addressing customer service and protection...
Feb 19, 2016

Graham Wright and Soumya Harsh Pandey

Connecting the Dots: Putting Risk, Customer Protection, and Financial Capability...

This paper presents the findings on three inter-related concepts – Risks, Customer Protection, and Financial...
Feb 17, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

The blog highlights MicroSave’s journey till now in propagating Customer-centric approach and how we are...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

Understanding customer demand is not enough to deliver mass financial inclusion or even a successful...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

In recent years Human Centred Design has become a new focus area in the financial...
Feb 4, 2016
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
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  • Partners

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