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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: customer

Nikhita Jindal, Surbhi Sood and Vineet Anand

Mind the gap: Closing the loopholes in consumer protection in...

Financial fraud has grown significantly, with losses nearing USD 1 trillion in 2024 alone. This...
Dec 11, 2024

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Annabel Schiff

Aligning Customer and Agent Value Propositions to Drive Profits

The presentation covers: how to define a customer value proposition
Jun 16, 2015

Christine Gachui

Whose Customer is it Anyway? Ensuring Every Customer is King

When you buy a bottle of Coca-Cola, are you buying it from the store or...
Apr 22, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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