Tag: Loan recovery

In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, taking the discussion further on delinquency loans advises loan officers to follow a certain code of conduct when they are sure the loans have become a problem. Richard cautions loan officers to treat a problem loan with patience and time if a loan officer […]

This video discusses the typical steps followed by Equity Bank Kenya to manage a delinquent loan and describes the recovery process of Biashara Imara product. Equity bank team explains that the process begins with a call to the borrower followed by a visit to his/her residence. If the loan amount is still arrear then the […]