Lessons from MicroSave’s Action Research Programme 2001
This note documents the progress made under the Action Research programme of MicroSave during 2001. It draws lessons from eight institutions working as Action Research Partner (ARPs) in four countries.
The Feedback Loop- A Process for Enhancing Responsiveness to Clients Or, What Do We Do With All This Client Data?
This paper highlights results of feedback processes at five ImpAct partner institutions–bank for low-income market, two group-based microcredit institutions, member- owned financial institutions, and a savings and credit MFI.