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Tag: Super-agents

Managing Master Agents: 101

Discussions around Master Agents are often confusing. This confusion usually stems from the varying terms used to describe them. This lack of uniformity runs into their roles and responsibilities as well. This blog offers practical advice and shares some best practices, on how to manage Master Agents during the evolution of a roll-out.

Oct 11, 2016

Annabel Schiff

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Oct 11, 2016

Annabel Schiff

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M-Banking Agent Selection

Selecting the right agents is critical to the success of a mobile banking initiative. This Briefing Note reviews agent selection, management and retention.

May 11, 2010

David Cracknell

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May 11, 2010

David Cracknell

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Managing Agent Networks to Optimise E- and M-Banking Systems Part-2

BN 73 analysed the agents of e-banking and m-banking systems in the context of Product, Price and Processes. This note extends the analysis into an additional 5Ps of marketing.

Oct 2, 2009

Graham Wright and Veena Yamini

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Oct 2, 2009

Graham Wright and Veena Yamini

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Managing Agent Networks to Optimise E- and M-Banking Systems Part-1

Effectively managing agents is key to the success of e-banking and indeed m-banking systems. This note examines some of the international experience using the “8Ps of marketing”.

Oct 1, 2009

Graham Wright and Veena Yamini

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Oct 1, 2009

Graham Wright and Veena Yamini

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