Tag: Toolkits
What Makes ServQual a Distinctive Tool for Client Protection?
This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.
Jul 12, 2012
Product Development Booklet
The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave’s rich experience and blends it with that of leading consultants and practitioners in PD and research.
May 6, 2010
Lessons from MicroSave’s Action Research Programme (2004)
Under its Action Research Programme, MicroSave learns and disseminates lessons relating to market-led microfinance. This note documents lessons learned during 2004.
May 31, 2005
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
May 31, 2005
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
