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Tag: User centred design

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

The blog highlights MicroSave’s journey till now in propagating Customer-centric approach and how we are...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

Understanding customer demand is not enough to deliver mass financial inclusion or even a successful...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

In recent years Human Centred Design has become a new focus area in the financial...
Feb 4, 2016

Aakanksha Thakur and Mohit Saini

Designing an Effective User Interface for USSD: Part 1

The user interface (UI) plays a vital role in facilitating usability and enhancing user experience....
Sep 10, 2015

Graham Wright

“Clients Should Be At The Centre Of Your Business” –...

The more you engage with customers the clearer things become and the easier it is...
Mar 18, 2015

Graham Wright

Who is the user in “user-centred design”?

In this blog, our Managing Director, Graham Wright, shares insights from the outstanding work to...
Jun 8, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
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  • Partners

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