The Department of Food and Civil Supplies, Karnataka began reforming public distribution by rolling-out Food Coupons in Bangalore. While it was a well-meaning and thought-out idea it resulted in much heartburn among beneficiaries. While beneficiary distress was justified, the system itself was a large improvement over the one it replaced as it increased transparency and enabled better tracking of demand. The hiccup was only caused due to hurried implementation and poor communication – a common feature among many large scale government programs.

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