The digital journey of Shakti Foundation for Disadvantaged Women: a lesson for progressive MFIs in Bangladesh

by Bhavana Srivastava and Ravi Kant
Sep 17, 2020
1 min

The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to address the challenge of offering a customer-centric savings product for low-income segments while managing associated risks.

About four years ago, Shakti Foundation for Disadvantaged Women, our partner in Bangladesh, faced multiple cases of misappropriations related to its voluntary savings product. As a result, the senior management team of Shakti decided to withdraw it. They realized the need to strengthen internal controls before offering voluntary savings products that create unpredictable flows of cash. However, the management was unclear and apprehensive about how to offer customer-centric products while managing the associated risks.

This case study charts how Shakti Foundation responded to these challenges through the conceptualization and implementation of appropriate technological interventions. It lists the interventions Shakti undertook, the critical factors behind their success, and the impact on Shakti and its customers.

The case study was developed as part of the Digital Microfinance Project funded by the MetLife Foundation. The project supports select microfinance institutions in Bangladesh to provide digital financial services, especially for savings, to their customers