A user-centric lens can potentially lead to programs that respond to beneficiaries’ needs throughout the different stages of a program’s lifecycle. MSC has developed a framework that governments, policymakers, and program implementers can use to design and evaluate social protection programs worldwide through a user-centric lens. The framework deploys three overarching principles to design and analyze social protection programs through a user-centric lens. These principles are inclusion, choice, and transparency, which the paper explores in detail.

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