India is witnessing another spike in COVID-19 infections, driven mainly by the Omicron variant. The nature of this wave has changed—most symptoms appear less severe than previous waves. The change in symptoms implies the burden of care will likely shift from intensive care units (ICUs) at hospitals to outpatient departments (OPDs). In the previous wave of COVID-19, teleconsultation played a critical role in helping meet India’s growing demand for outpatient and home-based care—and will continue to do so.

This briefing note shares insights and recommendations from our pilot to strengthen the eSanjeevaniOPD—the Government of India’s teleconsultation platform and similar private platforms. We expect these insights will help these institutions withstand the current pandemic and future health concerns.

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