This post attempts to cover the details of how WhatsApp can possibly simplify the user experience while making digital payments in India.

This Policy Note explores some ideas and thoughts which can help the policy makers and regulators to achieve their vision of complete financial inclusion.

This presentation discusses financial inclusion needs across cycle of life and major constraints in reaching the poor. It also highlights key ingredients for success in financial inclusion.”

Reserve Bank of India estimates that 96% of all the retail transactions in India are conducted using cash, leaving only about 4% payments on cash-less/digital channels.

Going by the global experience, a set of open, well-documented Application Programming Interface or APIs provide enormous benefits to providers and clients. They also help improve customer experience.

Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.

Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.

The blog examines how India is witnessing enormous change in the payment systems, disrupting the monopoly of physical/paper-based system by electronic ones.