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Category: Publication

Sonmani Choudhary

Term Deposits: Rural Clientele Ask For More

This Note highlights the experiences of rural banks in mobilising term deposits, the issues and...
Sep 20, 2012

Sonmani Choudhary, Raj Kumar and Herman Syofiri Yasin

BPR Arta Kencana – Loan Product Development for Onion Cultivators

This Note briefly discusses How in Indonesia, MicroSave worked with BPR Arta Kencana to design...
Sep 18, 2012

Puneet Chopra, Manoj Sharma and Mukesh Sadana

Is the Business Correspondent Model in Policy Paralysis?

This Policy Brief examines the recent shift in policy direction for the business correspondent model...
Sep 1, 2012

Abhishek Lahri, Graham Wright and Sharad Bangari

Public Relations Policy in MFIs – A “Nice To Have”...

This Note highlights the increasing importance of public relations (PR) policies, and need for a...
Aug 23, 2012

Priyank Mishra

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted...
Aug 22, 2012

Swati Mehta

Customer Support for E/M-Banking Users

E/M-banking systems depend on above all on clients' trust. This Note examines various dimensions around...
Aug 21, 2012
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
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  • Partners

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