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Theme: Digital financial services

Nitish Narain, Vartika Shukla and Denny George

Implementing Training for E/M-Banking Agents

In this Note we examine the process of designing and delivering effective training programmes to...
Jan 1, 2013

Puneet Chopra

What Will It Take To Deliver ‘Direct Benefits / Cash...

This PB highlights the vital elements of policy changes and actions that would be necessary...
Jan 1, 2013
Video

Nitin Garg

Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool...
Dec 12, 2012
Video

Santhosh Thiruthimana

Mobile money and partnership models

“All mobile banking deployments are categorised either into bank-led and non-bank led models. Another way...
Dec 5, 2012
Video

Puneet Chopra

Role of Agent Network Manager and Newer Partnerships

An expanded basket of m-banking product mix for customers and agents cannot be offered by...
Dec 5, 2012
Video

Goulven Bescond

Customer focused Product Development

“Goulven Bescond, Project Director, Mobile Moneey at eservGLOBAL talks about the factors that are taking...
Dec 4, 2012
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
Clients and partners
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  • Digital financial services providers
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  • Partners

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