Digital Financial Services (DFS) is growing rapidly in Indonesia. However, agent and account activity remains...
Anil Gupta, Mohit Saini and Prabir Barooah
This post attempts to cover the details of how WhatsApp can possibly simplify the user...
Aastha Kapoor, Nishant Saindane and Vijay Ravi
This India Focus Note explores the cash coupon system, which aims to addresses the existing...
Avantika Kushwaha and Brett Hudson Matthews
This BN is to accentuate the need to incorporate usability aspect in designs of various...
Akhand Tiwari and Saborni Poddar
The blog focuses on the four personas that represent the majority of the mass market...