MSC provided technical assistance to Airtel Money to meet the following objectives: 1. Build a sustainable cash-in cash-out (CICO) agent network; 2. Develop a pro-poor communication strategy; 3. Enhance the digital financial services Airtel Money offers and improve the customer value proposition and experience.

We supported the Bangladesh Bank and Business For Poor in Bangladesh (BFP-B) in this Nathan Associates-funded study. The specific objectives of the study were to: 1) Understand the responses of the banking industry to licenses and regulations issued by Bangladesh Bank to trigger agent banking expansion among others.

We assessed the efficiency of using iris-based authentication for conducting BAP transactions for agents (merchants) and customers compared to fingerprint-based authentication. We suggested recommendations to improve the overall experience for the agent and customer.

Idea Money engaged MSC to provide technical assistance to develop the as-is process for account opening, identify the process risks and implications of these identified risks on the channel, and provide recommendations for the upgraded platform.

MSC designed comprehensive digital training content for IPPB agents, conducted a training-of-trainers to build self-sustainability, and helped IPPB set up training systems.

The broad objective of the study was to understand the use of MFS by MSEs, identify key challenges that limit the uptake of MFS by MSEs, and explore opportunities to address the needs of the MSEs by MFS providers.