Region: Asia

Digital payments in India have surged, projected to exceed $10 trillion by 2026. A key contributor is the digitization of bill payments and collections, with BBPS aiming to be India’s primary collections platform, offering secure and standardized solutions. MSC explores BBPS’s journey and future potential in this white paper.

The publication decodes the extent and exposure of financial fraud among digital financial services’ (DFS) customers. It offers insights and policy recommendations from MSC’s evaluation.

MSC conducted The Real Gap study with 2,862 individuals from 958 households across six villages. The study intended to unpack the on-ground status of financial inclusion. It used a complete enumeration method for data collection and covered 150-200 households across each of the six selected villages.

The Digital Personal Data Protection Act (DPDP) of India was published in the Official Gazette on 11th August 2023, after years of deliberations. This came after the Act passed both Houses of Parliament and received Presidential approval. This blog highlights the key provisions of the DPDP Act. Please note that many significant details about the implementation of the Act will be decided later by rules set by the Central Government.

The blog discusses the Agent Diaries approach, a research method that tracks the financial transactions of different types of CICO agents over time. It highlights the data gaps, challenges, and insights related to the agency business. It also compares the traditional and technology-driven ways of data collection and their cost-effectiveness.

MSC’s Agent Diaries pilot research in Indonesia uncovered nuanced insights into how agents manage their business, profitability, and gender dynamics.