Mitul Thapliyal

Partner

Mitul Thapliyal heads the Digital Financial Services-Government Social Impact (GSI) domain in MSC. He works with governments, policymakers, development agencies, think tanks, academic institutions, NGOs, and with citizens.

His work centers around improving the delivery of government and social impact (GSI) services and benefits focused on people at the bottom of the pyramid. Mitul works to improve public policy choices through evidence-based, bottom-up, and human-centered approaches. His areas of expertise include conducting pilots to evaluate options, supporting implementation, monitoring, and evaluation. He has facilitated reengineering and digitizing processes to deliver efficient and targeted services and benefits. Prior to joining MSC, Mitul was heading a management consulting services practice at Infosys focused on smart cities, telecom, energy, and utilities sectors in India. Most of his work at Infosys was at the intersection of policy, strategy, and technology aimed at solving socio-economic problems involving energy, water, agriculture, urbanization (cities, transportation, healthcare, education, governance etc.) and telecom. He led a variety of projects in the field of policy definition, innovation, market entry strategy, deal advisory, partnership strategy, process optimization, smart city strategy & planning, smart grid strategy, performance metrics definition, digital solution design, business case definition, IT strategy, IT due diligence, capability assessment, change management, and program management. Mitul also conceptualized and led large-scale, technology-enabled business transformation programs for the government and the private sector. He has worked in and managed teams across India, Middle East, Philippines, the USA, Europe, Singapore, Hong Kong, and Australia.

Posts by Mitul Thapliyal

Direct Benefit Transfer in Fertilizer: Fourth round of concurrent evaluation—A nationally representative study

NITI Aayog engaged MSC in a nationally representative study on DBT in fertilizer. This report provides details of the on-the-ground realities of DBT-F implementation and makes actionable recommendations to improve the DBT-F system further.

Digital Governance: Is Krishna a Glimpse of the Future?

The state of Andhra Pradesh is recognized as a leader in using technology to improve the delivery of public services, programs and subsidies. Many of its innovations were piloted in Krishna District, which has been visited by development agencies and delegations from many countries.

DBT in Fertilizer: 4th Round of Concurrent Evaluation – A National Study

MSC has been engaged in a nationally representative study on DBT in fertilizer in India, based on a request from NITI Aayog. It identified issues and challenges around the implementation of DBT at the national level.

DBT in education: A study on delivery of in-kind benefits to elementary school students in Uttar Pradesh

Our study in Uttar Pradesh on DBT in education specifically looks at in-kind benefits transfers to school children.

Aadhaar verdict – SC strikes the right balance between delivery of benefits and privacy

The blog highlights the Indian Supreme Court’s latest Aadhaar verdict which strikes the right balance between delivery of benefits and privacy

RuPay cards – A long road ahead

Rupay – India’s own payment gateway network, is a low-cost alternative to other payment gateways, such as MasterCard and VISA.

DBT in education: A study of delivery of in-kind benefits to secondary school Students in Uttar Pradesh

The objectives of the study were to understand the processes for the distribution of benefits; understand the allied systems that the processes make use of; identify gaps in the processes and suggest opportunities for improvement.

The white spaces of the digital divide: 3G+ haves and have-nots

Examines the implications of the observation that in most rural villages, the infrastructure to support fintech remains inadequate.