Mitul Thapliyal


Mitul Thapliyal heads the Digital Financial Services-Government Social Impact (GSI) domain in MSC. He works with governments, policymakers, development agencies, think tanks, academic institutions, NGOs, and with citizens.

His work centers around improving the delivery of government and social impact (GSI) services and benefits focused on people at the bottom of the pyramid. Mitul works to improve public policy choices through evidence-based, bottom-up, and human-centered approaches. His areas of expertise include conducting pilots to evaluate options, supporting implementation, monitoring, and evaluation. He has facilitated reengineering and digitizing processes to deliver efficient and targeted services and benefits. Prior to joining MSC, Mitul was heading a management consulting services practice at Infosys focused on smart cities, telecom, energy, and utilities sectors in India. Most of his work at Infosys was at the intersection of policy, strategy, and technology aimed at solving socio-economic problems involving energy, water, agriculture, urbanization (cities, transportation, healthcare, education, governance etc.) and telecom. He led a variety of projects in the field of policy definition, innovation, market entry strategy, deal advisory, partnership strategy, process optimization, smart city strategy & planning, smart grid strategy, performance metrics definition, digital solution design, business case definition, IT strategy, IT due diligence, capability assessment, change management, and program management. Mitul also conceptualized and led large-scale, technology-enabled business transformation programs for the government and the private sector. He has worked in and managed teams across India, Middle East, Philippines, the USA, Europe, Singapore, Hong Kong, and Australia.

Posts by Mitul Thapliyal

Social assistance and information in the initial phase of the pandemic: Lessons from a household survey in India

India’s early response to the COVID-19 pandemic included several measures, including a nationwide lockdown, an information campaign, and the Pradhan Mantri Garib Kalyan Yojana (PMGKY)—a major social protection package. This paper explores the implementation of PMGKY based on a household survey conducted 4-6 weeks after its launch. The study also highlights the critical need to increase the spread of smartphones across the population.

Vaccine hesitancy—an impending barrier to India’s COVID-19 vaccination program

As India scrambles to vaccinate its population, it faces a major barrier—vaccine hesitancy. This blog charts a three-pronged approach that combines interventions from both the demand and supply sides to address this issue.

Digital ID in the time of COVID-19 in India

This blog reflects on the challenges of having a single biometric technology for authentication and suggests alternate contactless technologies that the government can deploy during a pandemic.

Preparing for life after COVID-19: How India’s healthcare system can better respond to future shocks

India’s public healthcare system was tested by the onset of COVID-19. How India’s healthcare system can better respond to future shocks. Here are our findings and recommendations for better future preparedness.

Policy shifts to bolster India’s frontline healthcare workers

The pandemic has reiterated the importance of Accredited Social Health Activists (ASHAs) in the healthcare delivery systems of India. This blog sheds light on the long-standing challenges ASHAs face and how the government can tackle them

India’s LPG cooking gas subsidy reform: Lessons for policymakers in reducing costs and building acceptance for reform

This policy brief summarizes the reforms India introduced to streamline, digitize, and transform cooking gas subsidy from an in-kind to a cash transfer program.

One Nation One Ration Card – The Road Ahead

The blog highlights the road ahead for the Indian government’s new program—One Nation One Ration Card (ONORC). The objective of the program is to build upon the digitization of the Public Distribution System (PDS) with a focus on beneficiary-centric reforms.

How India is securing its G2P beneficiaries from COVID-19 – Lessons for other countries to create a G2P delivery platform

In the first blog from our new series on lessons from India for the world, we will look at the basic components of the digitized G2P ecosystem that enabled India to support beneficiaries even when the whole country was under lock down. We will follow this with detailed modules on each component.