MSC regularly delivers training courses on product development at Boulder Institute of Microfinance for CEOs, COOs, and senior management of financial institutions and central banks. In our training courses over the years, MSC has supported the development of 250+ products and channels that now find use among over 50 million people.

Tagattitude is a technology company specialized in phone-based electronic transactions. It offers banks, telecom operators, payment service providers, and others a micro-banking platform called TagPay. The TagPay mobile payment platform includes proximity and remote mobile money services such as retail payments, money transfers, e-commerce transactions, bill payment, salary disbursement, microfinance and savings. Yves Eonnet, CEO […]

The case presents a successful implementation of product and market diversification. The case draws from the experience of MDF-Kamurj – an Armenian microfinance institution which developed and launched a new credit product directed to rural microentrepreneurs involved in agriculture and livestock breeding. The case seeks to present how the process of market research and pilot testing helps in mitigating risks related to entering new areas with a new product (a product not meeting clients’ needs, inefficient procedures, resistance among staff towards innovation). Simultaneously it discusses the requirements of conducting market research and pilot testing (including financial and non-financial costs as well as the golden rules of the process).

This paper examines the ability of MFIs to increase their efficiencies within Product Policies using Process Mapping in Bosnia and Herzegovina.

The case presents a successful implementation of product and market diversification. The case draws from the experience of MDF-Kamurj – an Armenian microfinance institution

This note documents the lessons of several member organisations of MFC and selected microfinance institutions (MFIs) in Turkey, the Balkans, and the Caucasus that have applied the MicroSave toolkit.