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Resource Type: Research papers

Aakash Mehrotra and Denny George

Agent Network Accelerator Survey: India Country Report 2015

Based on over 2,600 mobile money agent interviews carried out in 2015, the survey report...
Aug 24, 2015

Dorieke Kuijpers, Vera Bersudskaya and Maha Khan

Agent Network Accelerator Survey: Tanzania Country Report 2015

The research focuses on operational determinants of success in agent network management, specifically: network structure,...
Aug 1, 2015

Ignacio Mas and Mike McCaffrey

Designing Successful Distribution Strategies for Digital Money

In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which...
Jun 30, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Aakash Mehrotra, Leena Anthony, Dorieke Kuijpers and Sheharyar Khan

Agent Network Accelerator Survey: Kenya Country Report 2014

The survey report highlights findings on the mobile money landscape in Kenya, covering agent profitability,...
May 27, 2015

Maha Khan and Aakash Mehrotra

Agent Network Accelerator Survey – Pakistan Country Report 2014

Based on over 2,000 mobile money agent interviews carried out in 2014 all over the...
May 12, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
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  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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