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Resource Type: Research papers

Access to Finance Rwanda

Rwanda FinScope 2024: Digital financial services thematic report

The report highlights significant growth in digital financial inclusion, driven largely by mobile money and...
May 28, 2026

Akshat Pathak, Disha Bhavnani, Brenda Oyugi, Pallavi Balakrishnan, David Matthew and Shrabasti Dhar

Designing and scaling Instant Payment Systems: Lessons from Nigeria and...

Instant payment systems (IPS) are expanding across Africa. In this process, they have changed how...
May 25, 2026

Financial Sector Deepening Uganda

How have Uganda’s micro and small enterprises recovered, adapted, and...

MSE Recovery Fund: Recovery and Survivability Report 2025 builds on the 2023 baseline study to...
May 20, 2026

Shweta Menon and Mitali

The missing link for agents: A review of agent grievance...

India has well-established systems for resolving customer grievances. However, these systems exclude business correspondent (BC)...
Apr 2, 2026

MSC

Resilient farming in the digital age: Overcoming AgTech adoption challenges...

At MicroSave Consulting (MSC), we explore why AgTech adoption remains low in Africa and Asia....
Apr 1, 2026

Abhishek Katariya, Priyal Advani, Saloni Gupta, Mohak Srivastava, Ritika Gupta, Shubhi Singh and Surbhi Sood

Every voice matters: Tracing the journey of grievance and redress...

This report examines the experience of low- and moderate-income users when they register grievances and...
Jan 15, 2026
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