Resource Type: Research Papers

Impact of the COVID-19 pandemic on MSMEs

Since the onset of the pandemic, large-scale social restrictions have had a direct impact on the economy and the livelihoods of more than 63 million MSMEs in Indonesia. This report is part two of a larger study on the impact of the pandemic on MSMEs in Indonesia.

Nov 20, 2020

Alfa Pelupessy, Astri Sri Sulastri, Gloria Sinaga and Gayatri

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What does it take to nudge low- and moderate income(LMI) population segments to adopt DFS

DFS can help increase the use of financial services, catalyze women’s economic empowerment and promote the development of the overall economy. However, the adoption of DFS amongst the LMI, especially women has been limited. Considering the increasing need for digital payments, especially in the wake of restricted mobility that COVID 19 imposes, MSC attempted to understand what it takes to nudge low- and moderate-income (LMI) population segments to adopt DFS.

Nov 9, 2020

Jayana Jain and Saloni Tandon

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The need for immediate gender-focused initiatives to promote digital financial services for women amid COVID-19: Insights from India

Through multiple research studies, MSC has assessed the impact of COVID-19 on women and witnessed their survival strategies. This report looks at how women perceive financial services after the pandemic, and what we can do to reduce their vulnerabilities.

Oct 21, 2020

Akhand Tiwari, Rahul Chatterjee, Saloni Tandon and Sonal Jaitly

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Evaluation report for e-KYC pilot in Bangladesh

This report highlights findings from the evaluation of the e-KYC pilot in Bangladesh conducted by MSC. It captures important lessons and insights from the pilot for financial institutions and recommends necessary changes to the overall e-KYC process and guidelines.

Oct 16, 2020

Saborni Poddar and Jagannath Dasgupta

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The rise of new-age BCNMs: Transformation of agent networks in India

The business correspondent landscape in India has seen the rise of new-age BCNMs. This paper highlights the strategies of new-age BCNMs that can be used in other markets around the world.

Oct 12, 2020

Sharad Bangari, Anil Gupta and Pritam Patro

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Paper: Optimizing awareness, communication, and outreach for government payments in times of crisis

This paper outlines the essential components of communication and outreach programs for both the supply and demand side. It quotes examples from PMKGY, the relief package launched by the Government of India amid the COVID-19 outbreak, to highlight the challenges around communication that recipients and frontline workers faced.

Oct 8, 2020

Arshi Aadil and Graham Wright

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Resource Type: Research Papers

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