This presentation was conducted during the launch of our Tanzania Agent Network Accelerator report.
Minakshi Ramji, Ritesh Dhawan and Nitin Garg
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Alphina Jos and Minakshi Ramji
This Note provides perspective on how individual and institutional BCs are perceived by banks.
This Note explores the shape and direction of the future of microfinance sector in India...
Graham Wright and Veena Yamini
BN 73 analysed the agents of e-banking and m-banking systems in the context of Product,...