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Tag: Client protection

Jesila Ledesma and Johan N. Diaz

A Closer Look at Multiple Borrowing in the Philippines

This Note presents summary results of a study which looked at this phenomenon in the...
Dec 2, 2011

Matthew Leonard

SPM Case Study: Sambandh – Building Client Relationships

MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...
Sep 9, 2010

Veena Yamini

The Overlap between Customer Service and Social Performance Management

In this note, through SPM diagnostics, MicroSave helps MFIs to prioritise and choose concrete steps...
Aug 26, 2010

Veena Yamini and Matthew Leonard

Integrating Social Performance Management into Governance of MFIs

This note focuses on effective designing of motivation packages for staff as well as putting...
Aug 22, 2010

Veena Yamini and Matthew Leonard

Integrating Social Performance Management into Strategic Business Planning of MFIs

This note talks about the approach of MicroSave that has been of viewing SBP and...
Aug 16, 2010
Video

James Mwangi

Client Protection Youth Programmes Future of Equity Bank

In this video, James Mwangi, CEO of Equity Bank, Kenya, highlights the client protection principles...
Nov 16, 2009
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