The video depicts the journey of Equity Bank Kenya from a Society to a commercial...
David Cracknell and Hermann Messan
This paper examines pricing as a determinant of customer’s choices. It tries to assess why...
David Cracknell and Hermann Messan
This note discusses the pricing concerns from customers’ perspective and the difficulty in understanding the...
A key challenge for financial institutions serving the low-income market is how to optimise branch...
Gerhard Coetzee, Kamau Kabbucho and Andrew Njema
This paper explains the structure of each of the mobile banking units in Kenya and...