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Tag: Costing and pricing
How a 1% DBT Commission Could Undermine India’s Financial Inclusion Efforts
This PB focuses on last-mile banking agent (Bank Mitr) networks that will
disburse DBT payments and enable customers to access their bank accounts.
May 6, 2015
The Answer is “Yes”—Cost and Willingness to Pay in India
This Policy Brief discusses how poor people manage their money better and are willing to pay for more convenient banking services in India.
May 1, 2012
Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji
May 1, 2012
Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji
Managing Customer Satisfaction in Agent Banking
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.
Nov 21, 2011
Incentivising E/M-Banking Agents
This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.
Nov 15, 2011
Incentives for E/M-Banking Customers to Drive Usage
This Note looks at various ways of incentivising customers to increase the uptake and use of m-banking services.
Nov 14, 2011
Pricing for E/M-Banking
This Note discusses customer perceptions around some of the key pricing issues for banks while implementing agent-based banking.
Nov 10, 2011