Tag: Costing and pricing

This PB focuses on last-mile banking agent (Bank Mitr) networks that will disburse DBT payments and enable customers to access their bank accounts.

This Policy Brief discusses how poor people manage their money better and are willing to pay for more convenient banking services in India.

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.

This Note looks at various ways of incentivising customers to increase the uptake and use of m-banking services.

This Note discusses customer perceptions around some of the key pricing issues for banks while implementing agent-based banking.