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Tag: Costing and pricing

How a 1% DBT Commission Could Undermine India’s Financial Inclusion Efforts

This PB focuses on last-mile banking agent (Bank Mitr) networks that will disburse DBT payments and enable customers to access their bank accounts.

May 6, 2015

Manoj Sharma, Graham Wright and Pawan Bakshi

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May 6, 2015

Manoj Sharma, Graham Wright and Pawan Bakshi

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The Answer is “Yes”—Cost and Willingness to Pay in India

This Policy Brief discusses how poor people manage their money better and are willing to pay for more convenient banking services in India.

May 1, 2012

Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji

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May 1, 2012

Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji

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Managing Customer Satisfaction in Agent Banking

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.

Nov 21, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

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Nov 21, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

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Incentivising E/M-Banking Agents

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.

Nov 15, 2011

Nitin Garg and Shivshankar V

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Nov 15, 2011

Nitin Garg and Shivshankar V

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Incentives for E/M-Banking Customers to Drive Usage

This Note looks at various ways of incentivising customers to increase the uptake and use of m-banking services.

Nov 14, 2011

Nitin Garg and Shivshankar V

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Nov 14, 2011

Nitin Garg and Shivshankar V

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Pricing for E/M-Banking

This Note discusses customer perceptions around some of the key pricing issues for banks while implementing agent-based banking.

Nov 10, 2011

Nitin Garg

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Nov 10, 2011

Nitin Garg

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