This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs. The study further provides recommendations to support policy development and aid the recovery of CICO agents in Indonesia.
Non-cash payment helps promote financial inclusion in Vietnam
Only 31% of all adults in Vietnam own a bank account, compared to 69% of adults in East Asia and the Pacific. This video reflects how mobile phones, internet users, and digital financial services (DFS) can increase access to basic banking services in Vietnam.