In this note, SPM intervention led to significant improvement in staff productivity, client dealings through...
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...
In this note, SPM intervention led to improvements in product design, client protection, staff incentives,...
Graham Wright, Monica Brand, Zan Northrip, Monique Cohen, Michael McCord and Brigit Helms
MFIs are looking at new product development as a way of responding to their clients’...
Alex Sekiranda, Michael McCord, Leonard Mutesasira and Peter Mukwana
This study reviews the Partner-Agent Model supporting the relationship between FU and AIG. It presents...