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Tag: mobile agents
Enabling the community to overcome the pandemic through digital payments
During the pandemic, Duong Thi Thuy, a mobile money agent in the Quang Ninh province, improvised her business to help her community follow the guidelines on social distancing and government norms. This is her story about the adoption of DFS and how it changed her life.
Dec 1, 2020
CICO Agents: The under-valued “first responders”
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
Apr 15, 2020
Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra
The Status of Agents in Kenya: Proliferation, Dominance, Evolution & Impact
The presentation discussed the four major findings of proliferation, dominance, evolution and impact.
Jun 17, 2015
The Powerful Agents & Fractured Markets of Pakistan
Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood. Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to other markets, especially those where it is unregulated. […]
Jun 11, 2015
The Better Service Agents Provide, The More Business They Do
The blog states that the better services provided by the mobile money agents has a direct impact on the business they do.
Mar 18, 2015
Competition in Tanzania – Fact or Fable?
Tanzania is often cited as a model competitive market in digital financial services (DFS) with the three major providers healthily competing against one another. However, the story is a bit more complicated than that, and to really understand market dynamics in Tanzania it helps to examine competition from a few angles, and on a more […]
Jul 4, 2014