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Tag: Mobile banking

Video

Nitin Garg

Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool...
Dec 12, 2012
Video

Santhosh Thiruthimana

Mobile money and partnership models

“All mobile banking deployments are categorised either into bank-led and non-bank led models. Another way...
Dec 5, 2012
Video

Puneet Chopra

Role of Agent Network Manager and Newer Partnerships

An expanded basket of m-banking product mix for customers and agents cannot be offered by...
Dec 5, 2012

Puneet Chopra

Can MNOs Lead the Way for Banking the Excluded? (2...

There are several challenges and barriers that Indian MNOs would need to surmount. This note...
Nov 11, 2012
Video

Jaspreet Singh

Agent and Customer Service – A key to M-Banking distribution...

The m-banking agent or customer service point plays a pivotal role in the success of...
Nov 9, 2012

Denny George, Nitish Narain and Vartika Shukla

Training E/M-Banking Agents: What is Missing?

This Note briefly discusses the reasons for negative feedback received often on agent training, the...
Nov 1, 2012
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