“Agent Lifecycle Playbook” provides a clear, evidence-based roadmap to build strong, sustainable, and gender-inclusive agent...
Mi4iD brings together behavioral science, design thinking, and real-world testing. It embeds ethical design principles...
This presentation delves into the challenges LMI customers face when they use digital financial services...
Samveet Sahoo, Shahrukh Ahmed Latif, Md Farista Andalib and Ihsan Mahboob Hoq
The Sathi Network empowers marginalized women in rural areas through the provision of trusted financial...
Nikhita Jindal, Vineet Anand and Ayushi Misra
This blog discusses strategies to develop non-CICO use cases to sustain business correspondent (BC) agents...