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Tag: Mobile financial services providers

MSC

Mobile money agents: Sustainability in a digital era – findings...

This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides...
Aug 12, 2022

Rocky Milingita

Price wars and agent motivation in rural areas of Côte...

In the current decade, mobile money and agent networks are positioned as a critical lever...
May 24, 2022
Video

MSC

Building agent trust among customers

The CEO of Strategic Impact Advisors, Shelley Spencer, has a candid chat with MSC’s Group...
May 5, 2022
Video

MSC

How has the pandemic changed the way LMI people in...

Despite remarkable progress toward digital financial inclusion, cash still accounts for 90% of transactions in...
Jan 31, 2022

MSC

Is access to smartphones essential to bridge the digital divide?

Leveraging potential of agents and merchants to improve customer onboarding and customer experience and increased...
Jan 28, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

“Train me like this”: Lessons from the pilot on IIBF...

Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF...
Jan 21, 2022
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