Tag: mobile money agents in Kenya

This podcast brings together MSC’s Financial Services Analysts, Nicholas Mungai and Gregory Ilukwe. They share insights on how the significant changes and milestones in Kenya’s financial services sector have shaped the sustainability of its mobile money agents. They also discuss how the future of mobile money agencies should hinge on agents offering various complimentary financial and non-financial services to ensure their sustainability.

This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.