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Tag: Mobile money agents
Sustainability of Kenyan mobile money agents
This podcast brings together MSC’s Financial Services Analysts, Nicholas Mungai and Gregory Ilukwe. They share insights on how the significant changes and milestones in Kenya’s financial services sector have shaped the sustainability of its mobile money agents. They also discuss how the future of mobile money agencies should hinge on agents offering various complimentary financial and non-financial services to ensure their sustainability.
Aug 17, 2022
Mobile money agents: Sustainability in a digital era – findings from Kenya
This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.
Aug 12, 2022
How well do Indians use cash-in & cash-out (CICO) agents, and can this usage increase?
This strategic insights deck combines insights from MSC’s multiple national-level studies on CICO agents in India and mentions specific recommendations for service providers to increase customer footfall at agent outlets.
Jun 15, 2022
Enabling the community to overcome the pandemic through digital payments
During the pandemic, Duong Thi Thuy, a mobile money agent in the Quang Ninh province, improvised her business to help her community follow the guidelines on social distancing and government norms. This is her story about the adoption of DFS and how it changed her life.
Dec 1, 2020
The need for providers to build strong relationships with agents to guarantee sustainable digital financial services
The blog focuses on how strong and sustainable partnership agreements will be essential to improve the liquidity management of agents in the Democratic Republic of Congo.
Feb 6, 2019
Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 1
This blog series outlines potential next steps towards an augmented future, which visionaries in the industry could explore through the support of Agent Network Management Companies (ANMC).
Feb 5, 2019