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Tag: Mobile money agents

Enabling the community to overcome the pandemic through digital payments

During the pandemic, Duong Thi Thuy, a mobile money agent in the Quang Ninh province, improvised her business to help her community follow the guidelines on social distancing and government norms. This is her story about the adoption of DFS and how it changed her life.

Dec 1, 2020

Truong Quyen and Akshat Pathak

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Dec 1, 2020

Truong Quyen and Akshat Pathak

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The need for providers to build strong relationships with agents to guarantee sustainable digital financial services

The blog focuses on how strong and sustainable partnership agreements will be essential to improve the liquidity management of agents in the Democratic Republic of Congo.

Feb 6, 2019

Djitaba Sackho-Patel

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Feb 6, 2019

Djitaba Sackho-Patel

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Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 1

This blog series outlines potential next steps towards an augmented future, which visionaries in the industry could explore through the support of Agent Network Management Companies (ANMC).

Feb 5, 2019

Chris Wolff, Prabir Barooah and Graham Wright

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Feb 5, 2019

Chris Wolff, Prabir Barooah and Graham Wright

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Reaching the Mass Market: Lessons from Eight Years of Mobile Money

It covers key lessons learnt from the digital finance industry

Jun 17, 2015

Mike McCaffrey

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Jun 17, 2015

Mike McCaffrey

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Anchoring Agent Commissions: How Much is Enough?

How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept well, often enticing us to perceive a […]

Apr 7, 2015

Doreen Ahimbisibwe and Mike McCaffrey

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Apr 7, 2015

Doreen Ahimbisibwe and Mike McCaffrey

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Every successful launch first needs a launchpad: Opportunities for agent banking in nigeria

This blog explores the opportunities for agent banking in Nigeria following the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN)

Jul 17, 2014

Annabel Schiff and Mike McCaffrey

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Jul 17, 2014

Annabel Schiff and Mike McCaffrey

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