Prabir Barooah


Prabir Barooah was working as a Specialist in the Digital Financial Services domain at MSC. His area of focus includes Payments & Distribution.

Prabir Borooah worked as Senior Manager in Digital Financial Services Domain of MSC India, focussed in Payments & Distribution. He has close to six years of experience in research and analysis, project management and stakeholder engagement in the financial services sector spanning across rural and inclusive banking to digital financial solutions. He has worked on projects with banks, mobile network operators (MNOs), agent network managers (ANM), microfinance institutions (MFIs), and government agencies in India, Bangladesh and Liberia. His areas of expertise include: Project management, mobile money operations, customer experience mapping, user interface evaluation, strategy and product development, institutional assessments and risk analysis, market research, channel design, process re-engineering, institutional branding, marketing and communications, pilot planning and roll-out support, monitoring and evaluation, developing analytical frameworks and policy analysis.

Posts by Prabir Barooah

Navana Tech: Mobile tech for low-literates

Navana is a fintech start-up that develops innovative design solutions that help illiterate and semi-literate people to use modern digital mobile services intuitively.

GramCover: Accessible & affordable insurance

Gramcover, a digital insurance platform, works to provide affordable insurance solutions to the low- and middle-income segments in India. Their technology-led distribution and servicing model reduces the inefficiencies and transaction costs involved in purchasing insurance policies.

Finlok: Save together digitally

Finlok is a financial platform that helps people save money and avail hassle-free credit through a group savings-based financial model. This blog explores how the platform will help the low- and middle-income segments gain greater control over their finances.

Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 2

In this blog, we provide a high-level outline of six options to support the impact of Agent Network Management Companies (ANMCs).

Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 1

This blog series outlines potential next steps towards an augmented future, which visionaries in the industry could explore through the support of Agent Network Management Companies (ANMC).

Closing the Gender Gap: Opportunities for the Women’s Mobile Financial Services Market in Bangladesh

This report aims to catalyse the financial inclusion of financially underserved Bangladeshi women through improved MFS adoption.

Can instant messenger disrupt the digital payments market in India?

This post attempts to cover the details of how WhatsApp can possibly simplify the user experience while making digital payments in India.

Agency Banking: How Female Agents Make a Difference

The key insights from MicroSave study offer a glimpse of how gender can impact customer experience in mobile money. These findings also offer important insights for agent network managers.