Impact of the COVID-19 pandemic on CICO agents in Indonesia
Large-scale movement restrictions, falling consumer demand, and rising unemployment have taken a toll on CICO agents in Indonesia. Our report analyzes the impact of the pandemic on these agents, highlights their coping strategies, and provides recommendations to help them recover.
MSC and Boston Consulting Group (BCG) conducted a study on the economics of Cash-In/Cash-Out (CICO) agent networks in Indonesia. The objective of this study was to generate actionable insights to build more sustainable CICO networks in a country that has over a million agents from both banks and non-banking organizations.
Deepening financial inclusion through cash transfers: The case of PKH in Indonesia
In 2017, the Government of Indonesia (GoI) began digitizing social benefit transfers to improve delivery efficiency and achieve sustainable financial inclusion. Program Keluarga Harapan (PKH), a conditional cash transfer (CCT) program, was the first major social assistance payment program (G2P) digitized by the government. It provides incentives for the following: Pregnant and lactating mothers, infants, […]